Why Can't I Connect My Bluetooth Laser?

Troubleshoot your Bluetooth Laser measurer connection with magicplan's PrecisionLink.

If you're having trouble connecting your Bluetooth laser measurer using the PrecisionLink feature, we’re here to help! This guide walks you through general troubleshooting steps, best practices, and brand-specific tips to get your laser connected and working smoothly. You can review the whole article, or click below to find the section you need.

General Bluetooth Troubleshooting

PrecisionLink Best Practices

Mobile/Tablet Device Settings

Debugging for Leica Devices

Debugging for Bosch Devices 

General Bluetooth Laser Troubleshooting Tips 

1. Ensure compatibility. Make sure your device is on our list of compatible laser measurers. You can find the list here.
2. Forget the device in your mobile Bluetooth settings:
   1. Open your mobile device's Bluetooth settings.
   2. Locate your laser measurer and tap "Forget This Device".
3. Turn off both your Bluetooth settings and the laser device:
   1. Switch off the laser measurer.
   2. Turn off Bluetooth on your mobile device.
4. Restart the connection:
   1. Turn on your mobile device's Bluetooth settings.
   2. Turn on your laser measurer.
   3. Open your floor plan in the magicplan app.
   4. Tap the measurement you want to adjust and tap "Laser" to search for your device to reconnect. 

Best Practices for Reliable PrecisionLink Connections

To ensure a smooth connection using magicplan’s PrecisionLink feature:

• Only connect the laser to magicplan:
  
  • Make sure your laser is not connected to other devices or apps.
  • For example, close or uninstall apps like Bosch MeasureOn to avoid interference.

• Use the latest version of magicplan:
  • Always update to the newest version of the app for improved connectivity and support.

Personal Device Settings

Depending on the type of mobile or tablet device you are using, there may be settings or permissions that must be correctly enabled to establish a Bluetooth connection. 

iOS:

Make sure that Bluetooth privacy permissions are enabled on your device.

• Enter the device's settings, scroll down, and tap on Privacy. 
• In the Privacy settings, tap on Bluetooth. Ensure that the button for magicplan is turned on (or green).

Android:

Make sure that access to your location is enabled in your device settings to establish a Bluetooth connection. 

1. • Open your device settings.
   • Tap "Location" and turn it on. You can manage which apps have permission to access your location by adjusting the settings for each app in your device's settings menu.
   • If applicable: also make sure that the visibility timeout for the laser has not elapsed (if the visibility period has elapsed, you might not be able to connect the device to another one). 
     • Open your device's Bluetooth menu and tap on its settings.
     • Amend the "visibility timeout."

Debugging Leica Devices

How to Connect Leica DISTO models

To connect your Leica DISTO device reliably to the magicplan app, you can complete the steps below based on the type of mobile device you're using.

For Android Devices

1. Update firmware
   1. Follow Leica’s guide: Firmware Update Instructions
2. Reset the DISTO
   
   1. Press the FUNC button → go to Settings → select Reset (on page 2).
3. Clear Bluetooth cache (if previously paired):
   1. Open Settings on your Android device.
   2. Tap Bluetooth, then restart your device.
4. Reconnect via magicplan only.

For iOS Devices (iPhone/iPad)

1. Update firmware.
   
   1. Use the same Leica instructions as Android users above.
2. Reset the DISTO.
   1. Press FUNC → Settings → Reset.
3. Forget the device.
   1. Open the Settings → Bluetooth.
   2. Tap the "i" icon next to your DISTO.
   3. Tap "Forget this Device."
4. Restart your iPhone or iPad.
5. Reconnect via magicplan only.

Debugging Bosch Devices

1. Reset to factory settings
   1. Check your Bosch laser's user manual for instructions specific to your model.
2. Forget the device in Bluetooth settings:
   1. Open Settings → Bluetooth.
   2. Tap the “i” icon next to your Bosch laser.
   3. Select “Forget This Device”.
3. Restart your iPhone or iPad.
4. Reconnect using magicplan only.
5. To update firmware: Connect to the Bosch app and follow the update instructions. Disconnect from the Bosch app before attempting to connect with magicplan.

Once your laser is connected, you can begin adding measurements in the app. 

If you continue to experience issues please contact our support team for further assistance.