Why Can't I Connect My Bluetooth Laser?

Troubleshooting tips to help you connect your Bluetooth laser measurer.

Having trouble connecting your Bluetooth laser measurer to the magicplan app? Follow our troubleshooting tips below to get your laser connected. 

Bluetooth Laser Troubleshooting Tips: 

1. Make sure that you are using one of the lasers supported by magicplan. You can find the list here.
2. Make sure the laser's Bluetooth setting is on and the laser is visible from other devices.
3. iOS: Make sure that Bluetooth privacy permissions are enabled on your device.
   1. Enter the device's settings, scroll down, and tap on Privacy. 
   2. In the Privacy settings, tap on Bluetooth. Ensure that the button for magicplan is turned on (or green).
4. Android: Make sure that access to your location is enabled in your device settings to establish a Bluetooth connection. 
   1. Open your device settings.
   2. Tap "Location" and turn it on. You can manage which apps have permission to access your location by adjusting the settings for each app in your device's settings menu.
   3. If applicable: also make sure that the visibility timeout for the laser has not elapsed (if the visibility period has elapsed, you might not be able to connect the device to another one). 
      1. Open your device's Bluetooth menu and tap on its settings.
      2. Amend the "visibility timeout".

Once your laser is connected, you can begin adding measurements in the app. 

If you continue to experience issues please contact our support team for further assistance.