Help Center

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Help Center

FAQs

App FAQs

FAQs

Answers to your most frequently asked questions!

Account FAQs

How Do I Change My Email?

How Do I Change My Password?

How Do I Reset My Password?

Why is My Account Not Confirmed?

How Do I Delete My Account?

Add and Remove Devices Linked to Your Subscription

How to Edit Company Profile Information

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App FAQs

LiDAR & Auto-Scan FAQ

Does magicplan Work on My Device?

Why Can't I Connect My Bluetooth Laser?

How Do I Change Units?

How Do I Change the Language in the magicplan App?

Can I Adjust the Font Size in the magicplan App?

How to Add a Sloped Ceiling and Roof?

How to Create Curved Walls

How Accurate is magicplan's Room Scan?

How to Use the Multi-Tasking Feature on iOS Tablets

What is the Living Area Calculation?

How Do I Use Stairs to Connect Two Floor Levels?

What 360 Cameras are Compatible with magicplan?

How Does LiDAR Scanning Work With magicplan?

How to update the magicplan App on my device?

How to Add a Closet to a Room (room within a room)?

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Cloud FAQs

Does magicplan Work on My Computer?

How Do I Change the Language in the magicplan Cloud?

Subscription FAQs

How Do I Add Users to My Workspace or Team (In-App Subscription)

How to Purchase a Subscription in the magicplan Cloud

How Do I Cancel My magicplan Subscription?

magicplan Refund Policy

How to Change or Upgrade Your Subscription

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Workspaces & Teams FAQs

How Do I Switch Between Workspaces and Teams in the App and Cloud?

Why Can't I See Projects in my Workspace or Team?

How Do I Create a Project as a Team Guest?

Other Questions

Is My Data Secure?

Partial Wall vs. Partition Wall

Record the screen of your device (iOS)