FAQs
Answers to your most frequently asked questions!
Account FAQs
- How Do I Change My Email?
- How Do I Change My Password?
- How Do I Reset My Password?
- Why is My Account Not Confirmed?
- How Do I Delete My Account?
- How to Edit Company Profile Information
App FAQs
- LiDAR & Auto-Scan FAQ
- Does magicplan Work on My Device?
- Why Can't I Connect My Bluetooth Laser?
- How Do I Change Units?
- How Do I Change the Language in the magicplan App?
- Can I Adjust the Font Size in the magicplan App?
- How to Add a Sloped Ceiling and Roof?
- How to Create Curved Walls
- How Accurate is magicplan's Room Scan?
- How to Use the Multi-Tasking Feature on iOS Tablets
- What is the Living Area Calculation?
- How Do I Use Stairs to Connect Two Floor Levels?
- What 360 Cameras are Compatible with magicplan?
- How Does LiDAR Scanning Work With magicplan?
- How to update the magicplan App on my device?
- How to Add a Closet to a Room (room within a room)?
- Archive & Delete a Project
Cloud FAQs
Subscription FAQs
- How to Purchase a Subscription in the magicplan Cloud
- How to Purchase a Subscription in the magicplan App
- How Do I Cancel My magicplan Subscription?
- How Do I Add Users to My Workspace or Team (In-App Subscription)
- magicplan Refund Policy
- How to Change or Upgrade Your PRO Subscription
Workspaces & Teams FAQs
- How Do I Switch Between Workspaces and Teams in the App and Cloud?
- Why Can't I See Projects in my Workspace or Team?